Our Team

Ben Smithwick

Managing Director

Ben founded AusPhil Outsourcing in January 2009, AusPhil Outsourcing is an Australian Pty Ltd company with its operations based in the Philippines, primarily AusPhil Outsourcing is an offshore Business Process Outsourcing company that specialises in inbound customer service, outbound lead generation, appointment setting and back office solutions for Australian companies.

Ben is based in the Philippines and responsible for the day to day operations and management of the business, including corporate client relationships, operations management, campaign management and staff training.

Prior to AusPhil Outsourcing, in 2004 Ben co-founded a marketing company in the building industry, handling all the sales and marketing for various custom design and commercial builders, designing and constructing mainly high end homes, duplex's and townhouses in the QLD building industry.

Ben spent the previous 7 years from 1997 to 2004 in the Telecommunications industry in Melbourne and Brisbane, starting out as a Business Development Manager and progressed into holding key senior Sales Management roles and managed both sales teams and telemarketing teams over the next 5 years.

Clint Payne

Sales Director

Clint joined AusPhil Outsourcing in September 2009 as a company stakeholder and member of the board. Clint's key responsibilities are to manage and drive sales and operations in Australia.

Prior to joining AusPhil Outsourcing, Clint held the position of National Sales Manager at the Telstra Business Centre for 3.5 years. Prior to Telstra Clint held the position of State Sales Manager for the NTG Group of Companies for 8 years. Clint was responsible for 4 of the companies within this organisation and their ongoing sales and growth. Clint was also responsible for the management of a telemarketing team of 50 agents in the last 4 years of his appointment.

Clint has had great success in the telecommunications industries over the years specialising in Sales Management and Call Centre Management roles.

Stephen Ogden

Operations Manager

Stephen joined AusPhil Outsourcing in August 2009 as Call Centre Manager, responsible for telemarketing operations and quality control.

Stephen brings to the company over 25 years in customer service management and sales experience. Stephen has helped AusPhil grow and expand over the last 3 years.

Prior to AusPhil Stephen spent 3 years working for a BPO company in Manila as floor supervisor for 11 months, Stephen was then promoted to Operations Manager, He handled several large US inbound customer service accounts, personally being responsible for over 100 staff.

In 1998 joining the Self Storage industry in Sunbury VIC and Hoppers Crossing VIC, 8 years onward he oversaw the development and management of several facilities from the ground up, The consolidation by large companies gave an opportunity to sell the company at the peak of its occupancy.

1995 he joined a binding company responsible for sales and marketing office supply products, constantly achieved top sales figures was instrumental in building and implementing a national sales team in the USA supplying large company chains such as 3M, Agfa and Kodak.

1985 to 95 Stephen was self employed servicing local government tenders primarily in industrial coatings supply and application.

John Heming

Project Manager/Trainer

John joined AusPhil Outsourcing in May 2010 as Project Manager/Trainer and is responsible for management of various campaigns including client management and training, John brings a wealth of knowledge and expertise in call centre management and training.

2007 John founded a telecommunications billing platform and was responsible in marketing and development and company structure , developing a marketing and partner channel with charities and foundations across Australia. John was responsible for the setup up of both outbound call centre and their inbound customer service teams.

2005 National Sales Manager for a telecommunications company , responsible for building and managing a sales floor with sales reps and telemarketing staff , finance staff processing rental agreements with directing with capital finance also was responsible for managing dealers around the country.

1999 Call Centre Manager for a telecommunications company, John was responsible for releasing a new product to the Victorian market place, selling new telephone system/ calls bundle package to sme's in Victoria ,Australia . John was with the company from its beginnings growing with it from 5 staff to over 500 staff nationally.

Jenny Bulatao

Senior Supervisor

Jenny started working at AusPhil in January 2009, She currently holds the position of Senior Supervisor.

Jenny began her call centre career in the Philippines 12 years ago in 2000 in one of the pioneering American call centres in Manila, starting as a call centre agent then rising through the ranks as a Team Leader and QA officer, eventually securing a Supervisor's role in 2005 with a local company here in Angeles City.

Since 2005 Jenny has been supervising many Telemarketing and Customer Service accounts and proven herself as one of the most sort after Managers in the outsourcing industry in the Philippines.

With the wealth of knowledge Jenny has gained running large inbound and outbound accounts over the years she has become a great asset to AusPhil Outsourcing.

Angelie Gonzales

Senior Supervisor

Angelie started working at AusPhil in April 2009. She currently holds the position of Senior Supervisor.

Angelie began her call centre career after gaining her bachelors degree in Computer Science in 2004, Anglelie started as a customer service agent for a large US Telecommunications company and within 6 months she advanced herself to the roll of Quality Assurance Officer then eventually Quality Assurance Manager in charge of a 20 staff team.

After 2 years Angelie began working for one of their large Debt Collection clients as a Team leader and also Trainer, within 12 months she was promoted to Supervisor and was responsible for the management and performance of over 80 collection agents.

In 2009 Angelie wanted a fresh challenge and the opportunity to be a pioneer with AusPhil Outsourcing, she began her duties as a team leader on several outbound telemarketing accounts and has grown to be a Senior Supervisor in charge of over 70 AusPhil employees.

Cristy Vasquez

HR/Finance Manager

Cristy joined AusPhil Outsourcing in September 2009 initially as HR Officer and shortly thereafter took on the role of the company's HR/Finance Manager.

Prior to that, she held the same role for a BPO company in Angeles City in the same year. In addition, Cristy has been a Branch Operations Manager of Far East Bank & Trust Company, one of the Philippines top universal bank where she worked for 17 years before joining Nihon Ichiban group of companies in 2006. During her stay in these companies, she was able to handle all aspects of branch operations and personnel administration.

She was awarded "Most Outstanding Employee of the Year" twice for her exemplary performance. She has broad knowledge of human resources and excellent management skills. Her roles in AusPhil Outsourcing have included managing HR matters, employment, administration and accounting matters.

She is a graduate of Bachelor of Science in Banking and Finance, completing all units in Masters in Accountancy. She completed her baccalaureate degree with honours in one of the Philippine's reputable state universities, the Polytechnic University of the Philippines.

Back to top