Frequently Asked Questions
How many calls can a telemarketer make in an 8.5-hour shift?
On the average, we expect our telemarketers to make a minimum of 100 calls with a maximum of 200 for business campaigns and between 200 and 400 for residential campaigns. However, the amount of calls that is affected by various factors such as how long the spiel is, the varying length of each conversation, and the actual requirements of the client.
Do you guarantee appointments or sales?
We do not promise our clients set guarantees. However we work with our clients to determine the desired results for each campaign, and we can then give you a realistic estimate on expected results.
Will the same telemarketer be assigned to my campaign all through out?
Yes. We will assign the best telemarketer we feel is most suited for your campaign and he/she will be assigned permanently to you. You will get to directly speak and coordinate with him/her as if he/she was your directly-hired personal telemarketer.
How can we be assured on the quality of output?
All our telemarketers are well-trained by mentors who possess extensive experience in the telemarketing and customer service field. We also have our quality control officers who make sure that all the appointments, leads, or sales forwarded to you are 100 percent confirmed.
How do we get the appointments?
We will send you reports through email at the end of each telemarketerâ€™s shift. They will include a detailed documentation of each of the calls made for the day and the appointments set or sales made. On the other hand, we can also provide you a system that allows you, for example, to receive records of each appointment set right away or to share an online calendar with the telemarketer.
Is there a minimum contract?
The standard minimum contract for our customer service and telemarketing services is 3 months. But because we understand that your requirements are not necessarily the same as another companies, we always do offer flexible terms. We also accommodate discounts, especially for longer-termed contracts and large volume of telemarketers needed.
Is there a minimum amount of agents for a campaign?
Yes the minimum amount of agents per campaign is 3 agents per month.
Where is your call centre located?
Our call centre is located at Philexcel Business Park, M.A Roxas Highway, Clark Freeport Zone, Pampanga 2009, Philippines.
How do we pay for your services?
You can pay us through EFT into our Australian Bank account. or by credit card You will be billed monthly in advance.
How soon can we get started?
We can start a partnership right away. If you have the script and call list ready we can start within 48 hours.